Shipping & Delivery
SHIPPING POLICY
RENOHEAL PROUDLY PROVIDES FREE WORLDWIDE SHIPPING!
ALL orders shipped throughout the United Kingdom are tracked with an average transit time of 3-8 Business Days, shipped via USPS, UPS, or FEDEX (Depends on the shipping option). While most orders arrive earlier than expected, this largely depends on the traffic and cut-downs your county is experiencing due to COVID-19 complications or demand.
If you have any additional questions regarding your package or our excellent service, please email us at contact@caela.store
Order processing times are separate from the shipping times you see at checkout.
All orders are quality checked and processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders received after 5:00 PM will begin processing the next business day.
Your order may be eligible for Priority Shipping along with an Extended One-Year Warranty for a small fee. If this option is purchased as an add-on during checkout, we will prioritize processing your order, resulting in a 1 business day or less quality check and processing time. Please note, this is NOT an expedited transit line. If your order is eligible to be expedited, we will provide you the shipping option remarked as DHL, FedEx, or UPS express delivery during checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country (this might be the case for delivery to some European countries). CAELA is not responsible for these charges if they are applied and are your responsibility as the customer.
HOW DO I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 21 days of receiving your shipping confirmation email, please contact us at contact@caela.store with your name and order number, and we will look into it for you.
Tracking numbers are sent out to the email that was provided during the order as soon as the order is processed and shipped.
Pre-Orders
If you are purchasing a product that is currently on "pre-order" (as labeled on the product page), then you must take into consideration the estimated "in-stock" date (also denoted on the product page). This date does not include additional processing times which may be up to 1-3 business days following the "in-stock" date. ANY order placed that features a product which is currently on "pre-order" will be subject to the delays denoted on the "pre-order" product page of the item featuring this status. Orders featuring pre-orders may be cancelled within 24 hours of placing the order. Cancellation requests post 24 hours may be subject to partial refunds or rejection of request.
INVALID/UNDELIVERABLE SHIPPING ADDRESSES
We are not responsible for orders placed with incorrect addresses (you may change your shipping address usually with a maximum of 48 hours upon ordering). If an order's shipping address is invalid and our worldwide shipping couriers are not able to deliver the goods, the customer has the option of paying a fee (equal to the estimated shipping cost) or having their order disposed (a refund is not eligible for disposed orders as we are unable to return international deliveries due to invalid shipping addresses).
REFUNDS, RETURNS, AND EXCHANGES
You can read our full Refund/Return policy down below.
RETURNS
In the unlikely event that you receive a faulty or damaged product, you can return your order within 30 days of purchase for a speedy replacement.
30-DAY MONEY BACK GUARANTEE!
Not meant to be? You have 30 days from the date received, to submit a Money Back Guarantee application. Please visit our Returns page for more information.
CONTACT US
If you can’t find the answer to your question via our FAQ, please send us an email at contact@caela.store or shoot us a question, we love to hear from you!